Apple faces class action over MacBook keyboard

Apple faces class action over MacBook keyboard

Apple is facing a class-action lawsuit over what is alleged to be defective keyboards on its laptop line-up. The lawsuit claims that the company knew about the flaw at or before the product was launched publically.

Thousands of user reportedly complained about the issue they faced.

While the majority of MacBooks and MacBook Pros are obviously working fine with the new keyboards, a substantial number of users have reported problems. On most occasions, the lawsuit went on to say "minimal amount of dust and debris" was enough for keyboard failure.

"Every one of Apple's current-gen MacBook Pro models, 13" and 15", is sold with a keyboard that can become defective at any moment due to a design failure", the consumers wrote on the petition. Apple had to replace not only an unresponsive key, but a substantial part of their MacBook for free while under warranty.

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As evidence of the widespread fault, the claimants pointed to a petition on Change.org demanding Apple replace the "defective" keyboard mechanism, which had attracted 19,425 signatures at time of writing.

Last month, AppleInsider, in data from Genius Bar locations and authorized third-party shops, found 2016 MacBook Pro's keyboard failed roughly twice as often in its first year of use than 2014 and 2015 MacBook Pro models with scissor-type switches. At that time, senior VP of Worldwide Marketing Phil Schiller was quoted saying that "the keyboard was four times more stable than that scissor mechanism". If this is indeed the case, Apple appears to have neglected to address the issue properly.

The suits assert major breaches by Apple which include, breach of express warranty, breach of the covenant of good faith, breach of the implied warranty, violation of the Magnuson-Moss and Song-Beverly Consumer Warranty Acts, violation of the California Unfair Competition Law, violation of California's Consumer Legal Remedies Act and fraudulent concealment.

Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to fix or replace defective units with reimbursements for those who have had to purchase replacement laptop units. Apple also released support documents detailing a method of cleaning the keyboard with a can of compressed air, which users claimed to be quite ineffective.

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